Returns
Returns & Exchange Policy – Closet Secrets
At Closet Secrets, we always try our best to ensure that every order delivered matches the product images, quality, and details shown on our website and social media platforms. ✨
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No Return & No Refund Policy
Closet Secrets does not offer returns or refunds on any orders.
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Exchange Window
Exchange requests must be made within 7 days of receiving the order.
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Eligible Items for Exchange
Exchange may be accepted for:
• Unworn and unwashed items
• Items with original tags attached
• Incorrect items received
• Faulty or damaged items
• Items significantly different from the description shown on the website
All exchange requests are subject to approval.
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Items Not Eligible for Exchange
The following items are not eligible for exchange:
• Worn or used items
• Washed items
• Altered or customized items
• Sale or clearance items
• Jewellery and accessories
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How to Request an Exchange
To request an exchange, simply contact us on WhatsApp or Instagram with your order details and product images if required. Our team will guide you through the exchange process.
WhatsApp / Call: +971 55 536 6098
Instagram: @closetsecrets.ae
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Sizing Assistance
We strongly recommend contacting us on WhatsApp before placing an order if you need help with sizing or fitting. Our team will happily assist you to help avoid exchange situations.
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Product Accuracy
We make every effort to display products as accurately as possible. Most products are delivered exactly as shown in the product images. Slight color variations may occur due to lighting or screen settings.
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Customer Support
If you have any questions regarding exchanges or your order, please feel free to contact us anytime.
Email: closetsecret.ae@gmail.com
WhatsApp / Call: +971 55 536 6098
Thank you for shopping with Closet Secrets. 🤍