Returns

Returns & Exchanges Policy

At Closet Secrets, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your Indian dress, we offer a hassle-free return or exchange policy.

Return Window:

You have 3 days from the date of delivery to return your eligible item(s). This is in accordance with the UAE Consumer Protection Law.

Eligible Items for Return:

  • Unworn and unwashed items with original tags attached.
  • Items that are faulty, damaged, or incorrect (not as described).

Items Not Eligible for Return:

  • Items that have been worn, altered, or washed.
  • Items purchased on sale or clearance.
  • Jewelry and other accessories (unless faulty).

How to Make a Return:

  1. Contact our customer service team by email at [your email address] or by phone at [your phone number] within 3 days of receiving your order. Please mention your order number and the reason for your return.
  2. Upon approval, you will receive instructions on how to return the item(s). You will be responsible for the cost of return shipping.
  3. Once we receive the returned item(s) and confirm they meet the eligibility criteria, we will process your return within [number] business days.

Return Options:

  • You can choose to receive a full refund for the returned item(s) to your original payment method.
  • You can exchange the returned item(s) for a different size, color, or style (subject to availability).

Please Note:

  • Original shipping charges are non-refundable.
  • We recommend using a tracked shipping service for your return.
  • We are not responsible for lost or damaged return packages.

Customer Satisfaction Guarantee:

We are committed to providing our customers with the best possible shopping experience. If you have any questions or concerns about our return policy, please do not hesitate to contact us.

Additional Information:

  • You can find a copy of your order receipt in your account or in the confirmation email you received when you placed your order.
  • For hygienic reasons, we cannot accept returns of swimwear or lingerie unless faulty.

We appreciate your understanding and hope this information is helpful.

By shopping with Closet Secrets, you agree to our return policy.