Frequently Asked Questions
Am I allowed to inspect the contents of my package before confirming delivery?
At the moment, we do not offer this option. However, you can only unpack the product once full payment has been made to the delivery personnel for cash on delivery orders. In case you're dissatisfied with the product for any reason, you can easily request a refund or replacement by reaching out to our customer support team.
What if the delivered item has minor fitting requirements? Do you offer any solutions?
Since ethnic wear doesn't always come in standard sizes, minor fitting adjustments might be needed to ensure a perfect fit. We suggest visiting a tailor to make these adjustments, ensuring your outfit fits just right and looks great on you.
Could you explain what COD (Cash On Delivery) entails? Are there any additional charges for COD
Orders?
COD stands for Cash On Delivery, a convenient option where you can pay for your purchase upon delivery. This option is ideal for those without credit/debit cards or who prefer not to shop online. No we don’t charge any extra money for COD as of now.
How can I initiate a return or replacement request with Closet Secrets?
To return or replace a product, simply contact us at +971555366098 (Monday to Saturday, 09:30 to 18:30) or drop us an email at closetsecrets.ae@gmail.com.
I paid with cash on delivery. How will I receive my refund?
If you opted for Cash on Delivery, refunds will be processed either through E-vouchers or via NEFT transfer to your bank account. For NEFT transfers, we'll require specific details from you.
What's the timeframe for receiving a refund on returns?
Typically, it takes 5-7 working days to process refund requests. Refunds for prepaid orders will be credited back to the original payment method. For Cash on Delivery orders, refunds can be in the form of E-vouchers or via NEFT transfer.
If I receive an incorrect product, can I request a replacement?
While we strive for customer satisfaction, if you happen to receive the wrong product, please notify us within 7 days of delivery. You'll have the option to choose between a replacement or a refund.
Could you outline Closet Secrets' 7-day Return Policy?
We offer a 7-day window for returning or replacing products if you're unsatisfied with the quality, fitting, or if you receive a defective item. All returned items must be unused and in their original condition with tags and packaging intact.
Is registration necessary to shop at Closet Secrets?
No, registration is not mandatory. You can proceed as a guest and shop with us hassle-free. However, we recommend creating an account for a smoother shopping experience and to save your information for future purchases.
What payment methods does Closet Secrets accept?
We accept payments via debit/credit cards, cash on delivery, and Apple pay.
Is there a limit on the number of e-Gift Vouchers that can be used per order?
You can utilize only one e-Gift Voucher per order.
What should I do if my package is lost or damaged during transit?
If your package is lost or damaged during transit, please contact our customer support team immediately. We will initiate an investigation with the shipping carrier and work to resolve the issue as quickly as possible.
Can I change or cancel my order after it has been placed?
Once an order has been placed, changes or cancellations may not be possible. However, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.
How can I contact Closet Secrets for further assistance?
You can reach our customer support team by phone at +971555366098 or by email at Closetsecrets.ae@gmail.com. Our support team is available Monday through Saturday from 9:00 AM to 6:00 PM GST.